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Whatever else you are doing - STOP! - whenever you engage with someone in conversation. Ignore pagers. Put off interruptions. At the very least make sure that you 'honour' the space that you have when you are in any sort of one-to-one with someone else.

If you have ever been in conversation with someone who was being continually interrupted, how did you feel? I guess you felt pretty devalued by their lack of focus on you, what you were saying and the issues you were discussing. In the busy lives we lead it is so difficult not to get disturbed. Here are some incidences of what you might look out for and beneath, some ideas on how you can do it differently:-

- Letting the phone take priority
- Having poor boundaries such that others disturb you whatever you would wish for
- Letting your boss do this to you
- Having an 'always open door' policy
- Not apologising and getting back to people if it is that urgent you must be disturbed
- Failing to keep appointments for one-to-ones
- Being distracted (checking e-mails when on the phone is typical)
- Talking too much
- Raising your own issues rather than listening fully to others

There are more!

What you can do to resolve this:-

1. Set standards where interruptees know they must not interrupt you in such circumstances

2. Fully focus on the other person

3. Find times to talk when you are less likely to be disturbed

4. Don't start a conversation when under time pressure and scoot off before completion (conversely, learn tactics to 'escape' when cornered by especially verbose individuals - just do it nicely!)

5. Close your door and mean it when you want focused one-to-one meetings

6. Have calls held when you are 'people' busy

7. Clear your desk and switch off computer screens

8. If senior management appear unexpectedly, give them feedback to avoid recurrence. Maintain commitments to your people.

9. Follow through on commitments you make

10. Show how you value people by acknowledging the contribution they make

11. Be consistent

The time invested in making people feel valued will make for great team spirit amongst your people and show yourself as a fine leader worthy of excellent followers!

The rewards will be immeasurable over time.

Martin Haworth

Thanks for taking a look at me! I work with people to help them realise their potential and make the most of their life. I also help managers to get the very best from their people, to make their businesses, teams, departments, whatever, to be successful.

Usually this is through my 'Coaching Managers to Coach' workshops, delivered worldwide, which includes experiential and hot-seat coaching for all participants - a great, fun learning experience. Click the big green link panel on any of the website pages!

There are over 1000 hints and tips, and that doesn't include the blog, which is updated pretty well daily, if not more often!

With a background in team management of groups from 6-300 and a great ICF coaching accreditation, I reckon I'm almost unique in my experience and training to make this work for you.

So take a look, checkout my other articles and maybe even set the blog page as a favourite:-) And, you know, if you want to get in touch, give me a call. I'll talk about almost anything, but I love helping people make the best of their workplace. Or e-mail me through the contact page on the site.

Ooops, I nearly forgot, I do manager soft-skills analysis with a programme called 'Intercept' and if you just want some one-to-one business coaching, I do that too. There's also a button on the navigation bar on the website pages for that too.

Fees, well, let me see, can I say that we can work something out? That's the way I work.

Thanks for happening by!

Martin